Phaedra's Fine Designs

Current

Computer Graphic Designer & Social Media Manager-Aug 2017-Present

Susquehanna County Forest Landowners Association

1115 Potterhill Rd, Thompson, PA 18465

 

Responsible for designing and maintaining the company's website. Also responsible for keeping the social media outlets up to date in addition to sending out emails to members and non-members.

 

Learned how to use MailChimp and WordPress.

 

Computer Graphic Designer - May 2007 - Present

Freelancing

78 John St, Apt 2, Kingston, PA 1870 (570) 903-4409

 

Responsible for contacting new clients and designing things for them; i.e. websites, GIFs, business packets, fliers, albums, billboards, magazines, book covers, etc. Also responsible for taking and editing photos/videos for clients.

 

Learned how to advertise and look for clients. Also learned how to manage my own business.

 

Past

Travel Consultant - Nov 2015 - Sep 2018

WNS Global Services

1061 Hanover St, Wilkes-Barre, PA 18706     (570) 501-6370

 

Spent one year with Orbitz's Capital One campaign, another year with Orbitz's Bank of America and Merrill Lynch campaigns, and yet another year with the American Express campaign. Responsible for answering calls from card holders who wanted to book flights, hotels, and cars weather with points or their respective cards. Also responsible, while with Orbitz, for assisting in modifying those reservations or assisting when changes had happened due to weather or schedule changes. Another responsibility was to fill out a form for the clients if they had anything that had gone wrong or that they were unhappy with. Also responsible for educating the card holders in the benefits of their respective cards.

 

Learned how to use Sabre as well as several Sabre overlays and GDS systems. Also learned how to de-escalate a call and how to assist others.

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Customer Service Representative - May 2013 - Oct 2013

Telerx

600 Lasley Ave, Hanover, PA 18706 (570) 301-5000

 

Responsible for taking calls from consumers having purchased Nestle products; specifically candy, bakery, and ice cream. Also responsible for reporting any issues with said products and compensating the consumers for their troubles either via refund or coupons.

 

Learned how to use general office programs and call center phones. Also learned how to de-escalate consumers' problems. Had many compliments from cardholders in surveys describing how patient and helpful I was.

 

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Dietary Staff - April 2009-April 2012

Clarks Summit Senior Living Center

950 Morgan Highway, Clarks Summit, PA 18411     (570) 586-8080

 

Worked for one and a half years as wait staff. Responsible for prepping and cleaning dining rooms and kitchen. Also responsible for taking food orders, plating them, and bringing them out to the residents. Another responsibility was to memorize all health concerns of residents as to make sure they didn't accidentally order something that could harm them. Also worked for another one and a half years as Head Waitress/Shift Lead. Responsible for all wait staff, dishwashers, and cooks and making sure they got their jobs done, or took their place if we were short-handed. Oversaw the entire kitchen and all dining rooms as well as the bar.

 

Learned how to manage other employees, how to manage a kitchen, bar, and dining room, and how to de-escalate residents'/coworkers' problems. Was frequently asked to be a personal waitress for guests looking to have their parents stay at our location, in a private dining area, or ones who wanted to have a private party.  Both of these things were very important jobs to the facility as it could make or break a resident staying with us. Was also frequently asked to bar-tend at the resident's bar and to serve at the banquets that were held for the public.